The operations department typically attends to the administrative, logistical and other duties that are necessary for an organization’s day-to-day functioning. This is one of the key departments in the organization which is comprised of the following sections:-
• Banking Operations
This is through control of both Front Office and Back Office banking functions. This includes transactions
management and accounts management.
• Loans Department
This includes the verification, appraisal and disbursement of loans to clients.
• Records Department
The records department is responsible for the safe keeping of all clients’ information and ensures that
they are easily accessible.
• Credit Control to ensure that recoveries are made on time and reporting is carried out in line with the

This department is responsible for both front office and back office and is headed by the Head of Operations.