Customer Service

The Customer service department is the entry point for clients who need to engage the organization with their questions and concerns. Although multiple roles and teams are required to interact with and support the Customer Service function, the majority of the processes and activities within it are performed by a functional customer experience team .The team and just like any other team, can be centralized, distributed, or virtual.The department helps to resolve customer complaints via phone, email, mail, or social media and Use telephones to reach out to customers and verify account information. The team operates as a functional unit that focuses on ensuring that customer service–related activities are carried out with high quality service and customer retention.

The team is headed by the Customer Services Manager